Customer Support

We'd Love to Hear From You

Have a question about your order, a product, or just want to share a photo of your pet? We're here for all of it.

Typically responds within 24 hours — Monday through Friday, 9am–5pm EST

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Contact Details

Support Hours7 days a week, we reply within 24 hours

Quick Answers

Most questions are answered in our FAQ — check here first for the fastest response.

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Our Promise to You

Every message is read by a real person on our team — no bots, no scripted replies. Just people who genuinely care about your pet.

Real humans, every time
24-hour response time
Satisfaction guaranteed