Track Your Order
Enter your order number and email to see your latest status.
Find Your Order
Your order number is in your confirmation email (e.g., #1001). You can also find it in your CradlePets account.
Your order confirmation email contains a direct tracking link. Log in to your account to see all your orders in one place.
A shipping notification was sent to when your order shipped. It contains a direct link to the carrier's live tracking page.
Not there? Check your spam / junk folder.
Have a tracking number from your shipping email? Paste it below to track it directly.
If you created an account at checkout, you can see all your orders, statuses, and tracking links in one place.
Log In to My AccountTrack via Your Account
Created an account? Log in to see all your orders, download invoices, and get real-time tracking in one place.
Log In to My Account →Common Tracking Questions
Your order number starts with a # and is in your order confirmation email (sent when you placed the order). It's also visible in your CradlePets account under "Orders" if you created an account at checkout.
Carriers sometimes mark a package as delivered 1–2 days before it actually arrives, or leave it with a neighbor or building manager. Check around your property and with neighbors first. If it's been 2 business days and still nothing, contact us — we'll make it right.
Standard shipping takes 3–5 business days. Expedited shipping takes 1–2 business days. Orders placed before 2 PM EST on weekdays are processed the same day. Weekend orders are processed the next business day.
Check your spam or junk folder first — shipping emails sometimes end up there. If your order was placed more than 2 business days ago and there's still no confirmation, contact us with your order number and we'll investigate immediately.
Still can't find your order? Our team responds within 1 business day.
Contact Support
