Privacy Policy

Last updated: June 2026

CradlePets ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase from cradlepets.store.

1. Information We Collect

When you visit our site, we automatically collect certain device information including your web browser, IP address, time zone, and cookies. When you make a purchase, we collect your name, billing and shipping address, payment information (processed securely through our payment provider), email address, and phone number.

2. How We Use Your Information

  • To process and fulfill your orders
  • To communicate with you about your order status and support requests
  • To send you marketing communications (only with your consent)
  • To improve and optimize our website
  • To screen for potential risk or fraud
  • To comply with our legal obligations

3. Sharing Your Information

We share your personal information with third parties only as necessary to provide our services — including Shopify (our e-commerce platform), payment processors, and shipping carriers. We do not sell your personal data to third parties.

4. Cookies

We use cookies to help us remember your preferences, understand how you use our site, and improve your experience. You can control cookies through your browser settings, though disabling them may affect site functionality.

5. Your Rights

You have the right to access, correct, or delete your personal data. If you are a resident of the European Economic Area, you also have the right to data portability and the right to lodge a complaint with your local data protection authority. To exercise any of these rights, please contact us at support@cradlepets.store.

6. Data Retention

We retain your order information for a minimum of 5 years for tax and accounting purposes. When you request deletion of your account, we will delete your personal information except where retention is required by law.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

8. Contact Us

For privacy-related questions or requests, contact us at support@cradlepets.store or visit our Contact page.