Shipping Info
Fast, reliable delivery for your pets — every order, every time.
Shipping Included on All Orders
No extra fees at checkout — the price you see is the price you pay.
Domestic Shipping (United States)
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Shipping Included | 8–10 business days | Included in price |
Order Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding federal holidays). Orders placed on weekends or holidays are processed the following business day. You will receive a shipping confirmation email with tracking details once your order ships.
International Shipping
| Region | Estimated Delivery | Cost |
|---|---|---|
| Canada | 7–14 business days | $12.99 |
| United Kingdom | 10–18 business days | $14.99 |
| Australia & New Zealand | 12–21 business days | $16.99 |
| Rest of World | 14–28 business days | $19.99 |
International orders may be subject to customs duties and taxes set by the destination country. These charges are the responsibility of the recipient.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with your tracking number and a direct link to track your package. You can also visit our Track Order page at any time.
Please allow up to 24 hours for tracking information to become active after your shipping confirmation email.
Holiday & Peak Season Delays
During peak shopping periods (Black Friday, Christmas, New Year) carrier delays may extend delivery times by 2–5 additional business days. We recommend ordering early to ensure timely delivery for your pets.
Lost or Damaged Orders
If your order arrives damaged or does not arrive within the estimated timeframe, please contact our support team and we will resolve it within 24 hours — replacement shipped or full refund, your choice. We stand behind every order 100%.
