Terms of Service

Last updated: June 2026

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). Please read these Terms of Service carefully before accessing or using our website.

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose. You must not transmit any worms, viruses, or destructive code.

2. Products and Pricing

We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

3. Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon without consulting primary, more accurate, more complete, or more timely sources of information.

4. Orders and Payment

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. Payment must be received in full before an order is processed and shipped.

5. Returns and Refunds

Our return and refund policy is detailed in full on our Returns & Refunds page. By making a purchase, you agree to the terms outlined there.

6. Prohibited Uses

In addition to other prohibitions, you are prohibited from using the site or its content to: (a) violate any laws; (b) infringe upon or violate our intellectual property rights; (c) harass, abuse, insult, harm, or discriminate; (d) submit false or misleading information; (e) interfere with or circumvent the security features of the site.

7. Disclaimer of Warranties

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel it at any time, without notice to you.

8. Limitation of Liability

To the extent permitted by law, CradlePets shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service or the purchase of products.

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States.

10. Changes to Terms

We reserve the right to update or change these Terms of Service at any time. Continued use of the site after any changes constitutes acceptance of the new Terms.

11. Contact

Questions about the Terms of Service should be sent to support@cradlepets.store.